PRIVACY POLICY

Privacy Policy

Dr. Brooke’s Botanical Wellness

Effective Date: October 21, 2026

At Dr. Brooke’s Botanical Wellness, your privacy is important to us. We are committed to protecting your personal information and maintaining your trust as you shop, explore, and connect with our botanical wellness brand.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.drbrookebotanicals.com, purchase our products, or subscribe to our communications.

1. Information We Collect

We may collect the following personal information when you interact with our website:

Full name
Email address
Telephone number
Billing and shipping addresses
Order history and purchase information
Payment transaction details
Information voluntarily submitted through contact forms, subscriptions, or customer inquiries

We may also automatically collect certain technical information, including IP addresses, browser information, device type, website activity, and cookies.

2. How We Use Your Information

Dr. Brooke’s Botanical Wellness may use collected information to:

Process and fulfill customer orders
Provide shipping and delivery updates
Respond to customer inquiries
Provide customer service and support
Send promotional emails and text messages when appropriate consent has been obtained
Announce new products, sales, and special offers
Improve our website, products, and customer experience
Maintain transaction records and comply with applicable legal obligations

We use personal information only for legitimate business purposes and in accordance with applicable privacy laws.

3. SMS Text Messaging Privacy Policy

Dr. Brooke’s Botanical Wellness offers an optional SMS marketing program that allows customers to receive promotional text messages.

SMS Consent

Customers may voluntarily subscribe to receive text messages by completing a designated opt-in form or selecting an optional SMS consent checkbox on our website.

By opting in, customers agree to receive recurring promotional and marketing messages from Dr. Brooke’s Botanical Wellness.

These messages may include:

Exclusive discounts and promotional offers
New product launches and announcements
Seasonal sales and special events
Product availability updates
Other botanical wellness and business promotions

Consent to receive SMS marketing messages is not required to make a purchase.

Message Frequency and Charges

Message frequency varies.

Message and data rates may apply depending on your wireless carrier and service plan.

Opting Out

Customers may unsubscribe from SMS communications at any time by replying STOP to any promotional text message.

For assistance, reply HELP or contact orders@drbrookebotanicals.com.

SMS Privacy and Data Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All text messaging originator opt-in data and consent information will remain confidential and will not be sold, rented, or shared with third parties or affiliates for their own marketing purposes.

Information may be shared with trusted service providers solely as necessary to deliver our SMS communications, maintain messaging systems, or provide related customer support. Such providers are not authorized to use this information for their own promotional purposes.

We take reasonable steps to protect mobile numbers, subscription preferences, and consent records from unauthorized access or disclosure.

4. Email Marketing Communications

Customers who subscribe to our email list may receive newsletters, product announcements, promotional offers, and other business updates.

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in our emails or by contacting us directly.

Unsubscribing from promotional emails does not prevent us from sending necessary order-related or customer service communications.

5. Payment Information

Payments are processed through payment service providers available through our website.

We do not intentionally collect or store complete payment card numbers in our own customer records.

Payment information is handled by the applicable payment processor in accordance with its security standards and privacy practices.

6. Website Hosting and Data Storage

Our website is hosted through Wix.com, which provides the online platform that allows us to offer and sell our products.

Customer information may be stored and processed through Wix's website infrastructure, databases, and integrated applications.

We use reasonable administrative and technical safeguards to help protect personal information.

Although we take precautions to safeguard customer data, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, remember customer preferences, maintain shopping carts, and understand website activity.

Certain cookies may be necessary for the website to function properly.

Other cookies, including analytics or advertising cookies where enabled, may help us understand customer engagement and improve our services.

Visitors may manage cookies through available website consent settings and browser preferences.

8. Sharing of Personal Information

Dr. Brooke’s Botanical Wellness does not sell customer personal information.

We may disclose limited personal information to trusted service providers when necessary for legitimate business operations, including:

Payment processing
Order fulfillment and shipping
Website hosting and maintenance
Customer support
Email and SMS delivery
Legal or regulatory compliance

These disclosures are limited to the purposes for which the information is needed.

SMS opt-in information, mobile numbers, and text messaging consent records are excluded from sharing with third parties or affiliates for their own marketing or promotional purposes.

9. Data Retention

We retain personal information only as long as reasonably necessary to fulfill business purposes, maintain records, comply with legal obligations, resolve disputes, and enforce applicable agreements.

Customers may request information about their personal data or request deletion where permitted by law.

Certain information may need to be retained for tax, accounting, fraud prevention, or other legal purposes.

10. Your Privacy Rights

Depending on applicable law, customers may have the right to:

Request access to personal information we maintain
Request corrections to inaccurate information
Request deletion of eligible personal information
Withdraw consent for promotional communications
Ask questions about how their information is used

To submit a privacy-related request, email orders@drbrookebotanicals.com.

We will review and respond to requests in accordance with applicable laws.

11. Children's Privacy

Our website is intended for general audiences and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without legally required parental consent.

If we become aware that such information has been collected improperly, we will take appropriate steps to delete it.

12. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or external services.

Dr. Brooke’s Botanical Wellness is not responsible for the privacy practices or content of independently operated third-party websites.

We encourage visitors to review the privacy policies of any external websites they access.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website features, legal requirements, or privacy practices.

Any changes will be posted on this page with an updated effective date.

14. Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, please contact: